FAQ
Welcome to the Digivixo FAQ / Help Center. Here you will find answers to the most common questions about our products, shipping, returns, wholesale, and dropshipping services. Our goal is to make your shopping experience smooth, clear, and trustworthy.
Ordering & Payments
Q: How do I place an order on Digivixo?
A: Simply browse our store, add products to your cart, and proceed to checkout. Follow the prompts to complete your payment securely.
Q: Which payment methods are accepted?
A: We accept major credit/debit cards, PayPal, and other secure payment gateways supported by Shopify.
Shipping & Delivery
Q: Does Digivixo ship worldwide?
A: Yes, we provide reliable worldwide shipping. Shipping times may vary depending on destination and local customs regulations.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. Enter this number on the courier’s website to view your shipment status.
Q: Are there customs or import charges?
A: International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.
Returns & Refunds
Q: What is the Digivixo return policy?
A: We offer a 7-day return policy for eligible products. Items must be in original packaging and unused.
Q: How do I request a refund?
A: Contact us at digivixoofficial@gmail.com with your order number and details. We will guide you through the return process.
Q: Are shipping charges refundable?
A: Shipping charges are non-refundable, except in cases where Digivixo ships a damaged or incorrect item.
Wholesale & Dropshipping
Q: How can I join the Wholesale Program?
A: Contact us at digivixoofficial@gmail.com with your business details. Our team will provide access to wholesale pricing and catalogs.
Q: How can I join the Dropshipping Program?
A: Contact us at digivixoofficial@gmail.com with your online store information. Once approved, you can access our product catalog and integration options.
Q: Are there minimum order requirements?
A: No. Digivixo allows flexible order quantities for both wholesale and dropshipping partners.
Other Questions
Q: How can I contact Digivixo for other inquiries?
A: For any questions not listed here, reach out to us at digivixoofficial@gmail.com. Our team will respond promptly.
Q: How does Digivixo ensure product quality?
A: We carefully source products from trusted suppliers and perform quality checks to ensure every item meets our high standards.
Contact Us
For additional support or questions, contact us at:
Shop with confidence at Digivixo – Built on Trust. Quality Delivered Worldwide.